Online Ordering
Give customers a storefront for your products. They choose pickup or delivery, pay online or at the counter, and can schedule an order for later. Orders arrive on a live board with the stock already held, and customers are kept informed as you accept, prepare and hand over.
Card orders reach your board only once payment has gone through, so you aren't preparing orders nobody pays for.
New, preparing, ready and scheduled orders on one board that updates as orders arrive, with a notification for each new one.
Stock is held when an order is placed and released if it's abandoned, and delivery orders go straight to your dispatch board.
Customers open your storefront from a link or QR code, choose products and options, and pick pickup or delivery.
They pay by card online, or at the counter if you allow it.
Accept the order on the live board. The customer is emailed, and a workflow for that product can start.
Mark it ready for pickup or send it out for delivery; completing it records the stock as sold.
Your catalogue with categories, product options and images, shared by a link or a QR code that keeps working if you rename your page.
Customers pay by card into your own Stripe account, and the order appears on your board once payment has gone through. If you allow it, customers can choose to pay at the counter; those orders appear straight away, marked unpaid. SpringFire takes no commission.
Let customers schedule an order for a future time, using slots built from your trading hours. Scheduled orders have their own tab, you're reminded before one is due, and a pre-order nobody accepts expires at its pickup time.
New, preparing, ready and scheduled orders on one board that updates as orders arrive, and refreshes on its own if the live connection drops. Each new order raises a notification and an email to your business. Accept, decline or mark an order ready with one click.
Customers get a confirmation email and a tracking page. They're emailed again when you accept the order, when it's ready for pickup, and if it's declined, cancelled, expires or is refunded.
Offer pickup from your stock locations, or delivery to the suburbs you cover with a fee for each. Delivery needs online payment, and delivery orders land on your dispatch board for your own drivers.
Stock is held when an order is placed and recorded as sold when it's completed.
See InventoryDelivery orders go to your dispatch board and onto a driver's run.
See Deliveries & FleetAccepting an order for a particular product can start the workflow that fulfils it.
See Forms & FlowsPayments go to your own Stripe account, with no commission.
See paymentsA simple online shop with pickup and card payment, shared by link or QR code.
Pre-orders, delivery to nearby suburbs and a live board for the whole team.
Order-triggered procedures, refunds handled in one place and stock that stays accurate.
Pickup from each of your locations, with stock held where the order will be collected.
From $50 + GST a month for one user, or $199 + GST for your whole team, up to 100 users when you join by 31 December 2026. Core tools are in every plan, with unlimited clients and no commission on your payments. The AI receptionist, SMS and card processing cost extra.
See pricingCard orders appear once payment has gone through to your Stripe account. Pay-at-counter orders appear straight away, marked unpaid.
No. SpringFire is commission free. Stripe charges its card processing fees to your own Stripe account.
Stock is held when the order is placed and released automatically if the order isn't paid or actioned within the hold time you set.
Yes, for card orders: refund the whole order, the delivery fee only, or everything except the delivery fee. Cancelled, declined and expired card orders are refunded automatically.
Not at the moment. Orders are for pickup or delivery.
Bring the part of your business you would most like to simplify. In a 30-minute walkthrough we'll show how SpringFire could help and what getting started would involve.
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