SpringFire for ndis providers
More attention for participants. Less administration between supports.
Connect participant records, staff checks, service agreements, rosters and billing. Give your team a clearer view of the work and the funding information you manage, while keeping evidence organised along the way.
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Prepare for the next support
Participant records, contacts and required tasks together, on the worker's phone before the shift.
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See checks before rostering
Mandatory worker checks are tested against the shift date, with a warning or a block as you choose.
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Follow the service through to billing
Recorded support becomes an invoice to the right payer, and the participant's recorded budget moves with it.
How the work flows
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A referral arrives
A referral form is reviewed and becomes the participant's record, with guardian contacts attached.
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The agreement is signed
Draft the service agreement on your letterhead, send it for signing, and record the participant's plan and budgets.
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The support is delivered
The roster checks the worker's screening for the shift date. The worker clocks in, completes the shift notes and signs.
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The invoice follows
Approved hours become an invoice for review, sent to the plan manager or participant, and the budget moves from delivered to invoiced.
Wherever your business is today
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Starting out
Your first participants: records, service agreements and worker checks set up properly from the start.
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Growing
More coordinators: open shifts, consistent shift notes and budget alerts before a plan runs short.
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Established
Permissions, exception lists, audit packs and SCHADS award checks across the team.
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Multiple locations
Branches for each region, and a head-office view if you run linked businesses.
Where to start
- Compliance Requirements, evidence, expiry and approvals in one place, checked before people are rostered. See Compliance
- Rostering & Timesheets Repeating and open shifts, leave, checks before assignment, clock-in on a phone or kiosk, and approved hours. See Rostering & Timesheets
- Quotes, Invoicing & Payments Quotes accepted online, invoices from recorded work, card payments, recurring plans and participant funding. See Quotes, Invoicing & Payments
What NDIS providers use most
Participant funding in view
Budgets by support category, with booked, delivered and invoiced figures and a check against the balance you confirm.
Checks before rostering
My Compliance for workers, reminders before expiry, and roster warnings or blocks on the shift date.
Agreements drafted and signed
Describe the service agreement, get it on your letterhead, and send it for signing on a phone.
One place for policies
Staff and participants open the current version, with sensitive documents behind a PIN.
The whole participant in one record
Supports, forms, consent, documents and notes together, each document shared or withheld.
Website chat with a human takeover
With the AI receptionist add-on, the assistant answers on your site and your team can step in.
Getting started
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Show us how you work
Tell us what takes time today and what you want to improve.
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Set up the essentials
Agree the services, roles, records and workflows your team needs first. We set it up with you and import staff and client lists from a spreadsheet, at no extra cost.
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Try it with your team
Explore your configured 14-day trial and decide whether it fits. No card is needed to start the trial we set up for you.
From $50 + GST a month for one user, or $199 + GST for your whole team, up to 100 users when you join by 31 December 2026. Core tools are in every plan, with unlimited participants and no commission on your payments. The AI receptionist, SMS and card processing cost extra.
See pricingPractical questions
Does SpringFire show a participant's NDIS balance?
It shows the budget you recorded and what's booked, delivered, invoiced and paid against it, and the difference from the balance you last confirmed from the portal or a plan manager's statement. It doesn't read the NDIS portal.
Can SpringFire lodge NDIS claims?
Not today. Invoices go to the plan manager, the participant or another payer, with the support item on each line. Lodge agency-managed claims through your existing channel.
Can SpringFire promise an audit outcome?
No software can promise an audit outcome. SpringFire keeps evidence organised as work happens: who completed what and when, consent records, signed agreements and whose checks are current. Your organisation remains responsible for meeting its NDIS obligations.
Do you calculate pay under the SCHADS award?
No. Approved timesheets go to Xero Payroll, which calculates pay. Where your business uses SCHADS award checks, they flag likely issues on the roster for review.
Are participant numbers protected?
Yes. NDIS participant numbers are encrypted when stored, on top of the database's own protection.
Bring your current setup. We'll walk through how it could work.
Bring the part of your business you would most like to simplify. In a 30-minute walkthrough we'll show how SpringFire could help and what getting started would involve.