Run the whole provider. Keep the claiming tool you trust.
Rostering, participant records, forms, worker screening, compliance evidence, invoicing and a phone that always gets answered — one flat price that doesn't charge per support worker. Your claiming platform keeps lodging the claims; SpringFire runs everything around them.
Personally onboarded · 14-day free trial · 15 providers already live
Compliance lives in too many places
Most NDIS providers we meet are running compliance across a spreadsheet for worker checks, a SharePoint folder for incident reports, an email thread for consents, and someone's desktop for the service agreements. When the Commission comes knocking, the evidence trail is a scavenger hunt.
- Worker screening expiry tracked in a spreadsheet that nobody remembers to update
- Incident reports captured on paper, then retyped into a tool nobody else can see
- Consent records living in email, making APP 12 access requests a week-long project
The modules that matter to NDIS
Every SpringFire plan includes all 28 modules — but these are the ones that do the heavy lifting for NDIS providers. Nothing locked behind upsells.
Flows Workflow Engine
Multi-step, entity-bound workflows with branching, recurrence, and full audit trail.
Forms Engine
Drag-to-build forms with 12 field types including signatures and file uploads.
Member Management
Full client records with contacts, notes, documents, consent, and service history.
Staff Management
Profiles, credentials, access levels, 2FA, and trusted device support.
Compliance Tracking
Define the credentials and documents that must be current, target them at staff or members, and let automated reminders chase the gaps before an audit does.
Privacy & Compliance
Audit logs, consent tracking, data breach register, and Australian data residency.
AI Phone Answering
A local number answered around the clock by an AI agent — questions answered from your knowledge base, bookings taken, leads captured, every call logged.
Invoicing
Raise invoices straight from completed shifts — rates and GST carried over — with card payment links, PDF, and automated payment reminders.
The audit story writes itself
Compliance evidence is captured as part of normal work — not reconstructed the week before an audit.
NDIS Practice Standards
Built around the core module requirements — governance, risk management, participant rights, worker competency. Evidence is captured as you work, not reconstructed before an audit.
Worker screening & clearances
Track NDIS Worker Check, police checks, first aid, and other credentials with expiry alerts, renewal workflows, and verified document storage. No more spreadsheet surprises.
Incident management
Capture incidents against the participant record with severity, category, actions, and closeout. Conditional branching escalates notifiable incidents automatically.
Consent & privacy
APP-aligned consent tracking with version history, withdrawal support, and full audit trail. Participant access requests handled within 30 days.
Beside your claiming platform
SpringFire deliberately doesn't lodge bulk payment requests or interpret SCHADS — your claiming platform and payroll keep doing that. We feed them clean timesheets through Xero and clean invoices, and run everything else: one connected system beside one specialist tool beats five disconnected ones.
For the full security and privacy story, see our Security page.
What this looks like on a real workday
Three real workflows that NDIS providers run on SpringFire today — no bolt-ons, no stitching tools together, no spreadsheets.
Participant onboarding
Intake form → service agreement with e-signature → consent capture → goal setting → first shift assigned. Every step logged, every document stored, every signature with IP and timestamp.
Incident response
Capture at point of incident → manager review → action plan → family notification → follow-up tasks → closeout. Branching escalation for notifiable incidents. Full evidence bundle in one click.
Worker screening renewal
Expiry alert T-30 days → renewal task assigned → document upload → verification → re-approval. Recurring schedule means nothing slips.
More than 774,000 participants are supported by roughly 17,000 registered providers — and a quarter of a million unregistered ones — in a scheme approaching $50 billion a year. Scheme cost-growth targets are squeezing margins while the compliance bar keeps rising, and most software in the sector still charges per support worker. SpringFire is built for exactly this gap: every module, one flat price, admin staff free.
One flat rate for every NDIS provider
One flat subscription. Unlimited participants. Unlimited staff. Every module included. No per-seat fees, no tiered features, no contracts. Talk to us for a quote tailored to your operation.
Ready to replace your tool stack?
Talk to our team and we'll onboard you personally. Your 14-day trial is activated within one business day — no payment required, no self-serve setup to get wrong.
14-day free trial · Personally onboarded · Cancel anytime