Your website: building and publishing it

For administrators. SpringFire may call your clients something else (participants, patients, customers) and your services something else (appointments, sessions, visits). This guide says "client" and "service" throughout.

Your website lives under Settings → Website. You can build it by describing what you want to the assistant, by editing pages and sections yourself, or both. Nothing visitors see changes until you press Publish, and every version is kept so you can go back.

Four things to know up front:

• Draft and live are separate. Edits go into your draft. Visitors keep seeing the last published version until you publish again.
• The assistant only uses facts you have given it. It writes from your business profile, services, hours and what you type. Where it does not know something, it leaves a clearly marked placeholder that you must fill in before you can publish.
• The assistant never writes reviews or testimonials. You add real ones from your Smart Reviews feedback, one at a time, and that is your approval to publish them.
• Generated pictures never show people. They are scenes, places and objects in the style of your site. Photos of your team and your work come from your gallery.

Who does what

Starting from nothing

1. Open Settings → Website. On the Build tab, the assistant asks you to describe your business, who you serve and what you want the site to do.
2. It proposes a plan: the pages, what goes on each, a look (preset) and which pictures it would make. Change anything in the plan or just approve it.
3. It builds the site page by page. You see progress and can stop at any time; what is built stays in your draft.
4. The preview on the right shows the draft. Switch between desktop, tablet and phone sizes.

Editing by chat

Type what you want on the Build tab, for example:

• "Make the homepage feel calmer and more professional."
• "Move the services above the team and add a page about NDIS funding."
• "Shorten the introduction and make the button say Book a visit."
• "Give the Why us section a tinted background and make the site a bit more lively."

Each reply lists the exact changes it made. Undo reverses the last change. Anything that removes a page or replaces the design asks you first.

Editing by hand

The outline on the left lists pages and their sections. Drag to reorder, click a section to edit its text, layout and images, or use Add section to pick a block from the catalogue. Each section has:

• its own fields (heading, text, items such as FAQ questions or team members);
• a layout choice where the block offers more than one;
• image slots, each of which can take a gallery photo or a generated picture;
• a section background: default, tinted, gradient, dark, or an image behind the text.

The Design tab sets the look for the whole site: preset, colours (or your brand colours), fonts, spacing, corners, buttons, heading size, imagery style and motion (none, subtle or lively). Motion is never shown to visitors whose device asks for reduced motion.

Team from your staff

In a Team section, Add from staff lists your active staff. Adding someone puts their name, position and profile photo on the public site, so only add people who have agreed to appear. You can edit their blurb afterwards.

Testimonials from your feedback

In a Testimonials section, Add from reviews lists four- and five-star Smart Reviews that include a comment. Adding one publishes it with the client's first name and last initial; you can edit the wording and the name before saving. Health services must not publish testimonials about clinical outcomes.

Pictures

Pick Generate an image on any image slot, describe the scene, and a picture in your site's style is created. Each picture uses AI credits (shown before you confirm) and there is a monthly allowance. If a description cannot be drawn, you are told why and can try different wording. Generated pictures are kept with your website and removed if nothing uses them for a month.

Publishing

The Publish tab shows whether the draft is ready: placeholders left to fill, a contact method for enquiries, images without descriptions. Fix what it lists, then Publish. The tab also shows your live addresses and a QR code for the homepage, and lists every earlier version: Restore brings one back as a new draft.

Your addresses

• Every site is live at website.springfire.com.au/your-tag as soon as it is published.
• SpringFire can also serve it at your-tag.springfire.com.au. Ask support; it is switched on per business.
• To use your own domain (for example www.yourbusiness.com.au), open the Domain tab, enter it, and add the two records it shows at your domain host. Press Check now once they are in place (we also re-check every hour). When the domain shows Live, search engines are told it is your main address.

Embedding a page in another website

Turn off Show navigation and Show footer under the Settings tab, publish, and place the page's address in an iframe on your other website. Enquiries, bookings and chat keep working inside the frame.

Questions

Can I write my own HTML? Yes, in a Custom HTML section. Scripts and stylesheets are removed for everyone's safety; use the Design tab and section backgrounds for styling.

Where do enquiries go? To the people and inbox set under Settings → Website → Settings, and into SpringFire as leads when you choose that option.

Why can't I publish? The Publish tab lists the reason. The usual ones are a placeholder the assistant left for you, a missing contact email, or an image with no description for screen readers.